SurveySensum

NOVEMBER 11, 2021

Moreover, the teams’ guide you on which touchpoints to capture feedback on and which metric is suitable for your objectives such as NPS, CES, CSAT, train you or your teams on how to close the loop and guide you on how to combine business data and CX data to get buy-in from your management to take action. Data Management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

PeopleMetrics

OCTOBER 29, 2019

The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. Most customers will not even read this, let alone answer it. Everything else—the touchpoints, the dashboards, the training, the follow-up process—depends on the health of the survey.

VOC 61

VOC Double-Barreled Question CEM B2C 61

PeopleMetrics

JANUARY 28, 2021

I think at the time when I started, my only understanding of customer feedback was as a customer of. Starting at PeopleMetrics was learning what happens with it if you're actually serious about it. of individual feedback - individual customer feedback - being revealed, not anonymous, and followed up on is a huge change.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62