Case Management, Customer Service Sales and Sales

Should Social Media be the Responsibility of Customer Service or Marketing?

DMG Consulting

AUGUST 14, 2017

Additionally, marketing needs to set up goals and service levels for responding to social media posts, to ensure they are handled on a timely basis. Lastly, marketing will need access to the enterprise’s case management solution so they can track the actions taken on behalf of each customer.

Social Media

Social Media Customer Service Contact Center Case Management

Your CRM, your choice

SugarCRM

FEBRUARY 26, 2019

Features to consider: data management, audience profiling, audience journey mapping, interaction management, information / knowledge sharing, unified multi-channel interactions. Sales & service. How are you attracting attention and getting potential customers interested enough to engage with your brand?

CRM

CRM Social Media Sales Government

Tech Customer Success

Should Social Media be the Responsibility of Customer Service or Marketing?

Your CRM, your choice

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