Case Management Customer Service Customer Service Sales Sales 
DMG Consulting
AUGUST 14, 2017
Should Social Media be the Responsibility of Customer Service or Marketing? . Therefore, DMG believes that social media is a service channel that should be properly staffed. Marketing vs. Customer Service. It doesn’t matter if customer service or marketing oversees the social channel.
SugarCRM
FEBRUARY 26, 2019
Features to consider: data management, audience profiling, audience journey mapping, interaction management, information / knowledge sharing, unified multi-channel interactions. Sales & service. How are you attracting attention and getting potential customers interested enough to engage with your brand?
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