Remove Case Management Remove Customer Service Remove CX Remove Data Entry
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SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

SugarCRM

Adrian Swinscoe is a best-selling author on customer service, experience, and engagement. He also regularly writes for Forbes and is the mind behind top Customer Experience (CX) books “Punk CX” and “How to Wow.” The pace of CX and business, in general, is unprecedented.

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Understanding and Improving Customer Experience

SugarCRM

At Sugar, we define customer experience as: A lifetime commitment to our customers to provide value and support that gives them an effortless experience. Today, 43% of the customers are willing to pay more for a product or service if they also receive better customer service. Sugar Market.