PeopleMetrics

JANUARY 28, 2021

But it's 20 years and so much has changed in both the world and the customer experience employee experience industry since 2001, so we thought we'd sprinkle in some kind of nostalgic pictures of PeopleMetrics with some of the great people that have been at the company. It is the experience, it's everything that we provide to customers.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Qualtrics

NOVEMBER 6, 2019

As part of our XM Visionaries series, we caught up with John Goodwin, Vice President of Customer Intelligence at Mastercard to talk about how he built his team from the ground up to become an integral part of the company’s customer experience. Moving from siloed data to transparent journeys. By 2019 the team had grown to 14 strong.

CX 33

CX Close the Loop Start-ups Touchpoint 33

SugarCRM

OCTOBER 11, 2021

Sugar Serve provides channels for your customers to engage with you and the tools you need to serve them effectively. While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

SugarCRM

OCTOBER 27, 2022

Adrian Swinscoe is a best-selling author on customer service, experience, and engagement. He also regularly writes for Forbes and is the mind behind top Customer Experience (CX) books “Punk CX” and “How to Wow.” The pace of CX and business, in general, is unprecedented.

B2B 26

B2B E-commerce CRM CX 26

Qualtrics

OCTOBER 9, 2020

Luke Williams, Qualtrics XM Institute was joined by Matt Dixon, Chief Product and Research Officer of Tethr, to discuss why that is, and how CX leaders can implement it into their own programs. CX leaders all recognize the importance of a robust structured VoC data collection program. social media comments , user reviews, etc.).

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

SurveySensum

NOVEMBER 11, 2021

Its CX consultants and implementation teams help you run your CX program so you can focus on driving results. 360-degree solution for customer professionals. Good customer service. Data Management. As a solid Qualtrics competitor, GetFeedback is an adaptable, easy-to-use customer experience (CX) solution.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Fonolo

FEBRUARY 13, 2019

By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. ” Our favorite chart: Report #3: Choose the Right Customer Service Solution for Your Business. Outsourcing does not always cut costs and can carry a significant amount of management overhead.

Contact Center 57

Contact Center Technology Technology CRM 57

ClearAction

DECEMBER 31, 2015

The money comes from customers. When customers leave, investors leave, not the other way around. Hence, common sense says customer experience (CX) insights should be a determinant of corporate strategy. ” Customer Experience Planning: Do This, Not That. ” Creating World-Class Customer Experience Teams.

Customer Experience 63

Customer Experience Sports Government Customer Experience Management 63

SugarCRM

JULY 6, 2021

At Sugar, we define customer experience as: A lifetime commitment to our customers to provide value and support that gives them an effortless experience. Today, 43% of the customers are willing to pay more for a product or service if they also receive better customer service. Sugar Market.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29

1 to 1

MAY 19, 2020

For CX-leaders in the contact center space to overcome the fallout from COVID-19, the digital, remote, and perseverance strategies that carried them through the crisis in the first place may be their best move. CX leaders in the space are embracing decentralization and becoming more flexible to virtual models.

Real Estate 26

Real Estate Contact Center Innovation Case Management 26

SurveySensum

APRIL 21, 2023

Customer reviews offer valuable insights into a product’s pros, cons, and evolution. Poor customer service Customer support is a crucial factor that builds brand trust among customers. NICE Satmetrix This Formstack alternative helps companies to collect, integrate, and analyze customer feedback data.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52