TeamSupport

NOVEMBER 30, 2023

Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. These can include ticketing, live chat, social media, email, and other means.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

Comm100

SEPTEMBER 10, 2020

Free Omnichannel Customer Engagement. Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! Get Omnichannel Free. Omnichannel. Make omnichannel customer support your bedrock. Omnichannel platform. Key Tool s.

Omnichannel 52

Omnichannel Social Media Customer Service Case Management 52

Comm100

SEPTEMBER 10, 2020

Free Omnichannel Customer Engagement. Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! Get Omnichannel Free. Omnichannel. Make omnichannel customer support your bedrock . Omnichannel platform . Key Tool s.

Omnichannel 52

Omnichannel Social Media Case Management Customer Expectations 52

Logicalware

MARCH 28, 2022

Puzzel’s SMS services are provided via our API, Puzzel SMS Gateway, and can be integrated into the Puzzel Contact Centre and Puzzel Case Management. This allows you to manage your SMS communications alongside all other channels. It is also simple to integrate into your cloud contact centre solution.

Customer Experience 98

Customer Experience Social Media Engineering Case Management 98

Fonolo

JANUARY 14, 2020

Bill Quiseng is an award-winning speaker, influential thought leader, and celebrated blogger in the customer service and experience management space. With 30+ years of luxury resort management under his belt, Bill’s practical experience and the knowledge has won him many accolades as a blogger and social media influencer.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SurveySensum

APRIL 21, 2023

SurveySparrow Surveysparrow is a complete omnichannel experience management platform. Best Features: Multi-Channel Feedback Collection: Medallia enables users to collect input from email, social media, web, in-app, messaging, and other connected devices. The details about their paid plans are available upon request.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Logicalware

NOVEMBER 5, 2021

As your business or contact centre grows, you may require a ticketing system to help manage your customer service and support requests. Ticketing systems – also known as case management systems – help businesses to manage customer enquiries from the moment they’re lodged through to their resolution.

Case Management 89

Case Management Outlook Social Media Omnichannel 89