ClearAction

AUGUST 3, 2015

As exciting as swashbucklers, comic book characters, folklore figures, and sports stars are, that style of action is probably not right for customer experience excellence. Granted, everyone is doing case management, following up with low survey raters. Not so fast. Yet action is sorely needed!

Customer Experience 80

Customer Experience Customer Experience Management Sports Gaming 80

ClearAction

DECEMBER 31, 2015

“In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. “Everyone is doing case management, following up with low survey raters.

Customer Experience 63

Customer Experience Sports Government Customer Experience Management 63

PeopleMetrics

JANUARY 29, 2014

At every level of sports, there are coaches. We encourage our clients to include feedback from the VoC program in regular meetings between employees and managers. Using simple case management and closed-loop systems will ensure that action is taken and documented allowing managers and employees to track their progress.

VOC 96

VOC Sports Voice of the Customer Case Management 96