PeopleMetrics

JANUARY 29, 2014

At every level of sports, there are coaches. ” With simple tools to listen to customers we now have a powerful, honest source for coaching and feedback on team and individual performance – the Voice of the Customer. For others, frontline staff claim to know their customers better than any old survey could.

VOC 96

VOC Sports Voice of the Customer Case Management 96

ClearAction

AUGUST 3, 2015

Maybe you dream of your customer-facing staff, or your executives, as customer experience action heroes? As exciting as swashbucklers, comic book characters, folklore figures, and sports stars are, that style of action is probably not right for customer experience excellence. Not so fast. Yet action is sorely needed!

Customer Experience 80

Customer Experience Customer Experience Management Sports Gaming 80

ClearAction

DECEMBER 31, 2015

CX excellence is about people (suppliers) giving their best to people (customers) who are willing to reward that with their wallets and enthusiasm.” ” Creating World-Class Customer Experience Teams. “In sports, a great deal of thought goes into creating winning teams.

Customer Experience 63

Customer Experience Sports Government Customer Experience Management 63