SurveySensum

JUNE 9, 2023

We’re sure you don’t want this to happen with your customers. That’s why it’s crucial to launch the right types of customer satisfaction surveys at the right time. How to choose the right kind of customer satisfaction survey at different touchpoints? Try SurveySensum Now to Elevate your Customer Satisfaction 3.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

Lumoa

FEBRUARY 28, 2023

” Collecting feedback across the entire customer journey shows you which areas your business needs to focus on. However, a robust Voice of the Customer program also uses things like customer conversations, social media, and website behavior as inputs. It helps you prioritize.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Totango

NOVEMBER 18, 2020

This model spreads the cost of digital solutions across years of repeating contracts, meaning the bulk of value is now found in customer retention just as much, if not more, than in customer acquisition. Today’s customer expects personalized, on-demand services that bring immediate results.

Close the Loop 79

Close the Loop NPS Customer Feedback Customer Retention 79

SurveySensum

JULY 10, 2023

To build a customer-centric culture in your retail store, you need to begin with strong leadership that sets the tone. The leaders must champion customer satisfaction, lead by example, and nurture a culture where every employee understands the importance of putting the customer first. If not, then it’s high time.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

To build a customer-centric culture in your retail store, you need to begin with strong leadership that sets the tone. The leaders must champion customer satisfaction, lead by example, and nurture a culture where every employee understands the importance of putting the customer first. If not, then it’s high time.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

MAY 19, 2023

Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. The answers to these questions can point out where banks need to improve, what new things they can try out, and how to boost customer satisfaction and loyalty. What is NPS in banking and other financial institutions?

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 13, 2023

Surveys to take Customer Satisfaction Survey (CSAT) When to take After the customers have interacted with your sales assistants and have been made aware of your brand. CSAT survey will help you understand the customers’ satisfaction level with the process. Touchpoints In-store display, sales assistance, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52