Lumoa

JANUARY 19, 2023

There are different ways to create a customer journey map , and it’s essential to keep in mind that the customer journey is not always linear. – Do different types of customers have a preferred way to buy? What are the key touchpoints for different personas? Where do they hang out? What are their goals?

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Lumoa

SEPTEMBER 10, 2018

Some experts say that you should be able to reply your customer within 5 minutes, others say within 24 hours. As a general rule, customers expect businesses to respond to their emails within an hour and three-quarters of online customers expect help within five minutes. What is real-time customer feedback?

Customer Feedback 72

Customer Feedback Text Analytics Close the Loop Hospitality 72

Qualtrics

APRIL 14, 2021

This can lead to longer sales cycles and more resources required to meet customers’ expectations. More complex customer journeys can also lead to lower customer experience scores – Customer experience ratings were higher in B2C customers (65-80%) than B2B customers (on average scoring less than 50%).

B2B 26

B2B Close the Loop CX B2C 26