Close the Loop Customer Expectations Retail Social Media 
SurveySensum
JULY 17, 2023
Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. Decathlon, a renowned sporting goods retailer, excels in this area. Let me give you a picture of an ideal customer journey.
SurveySensum
JULY 17, 2023
Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. Decathlon, a renowned sporting goods retailer, excels in this area. Let me give you a picture of an ideal customer journey.
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SurveySensum
JULY 13, 2023
Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. But how to deliver great retail customer experiences?
SurveySensum
JULY 13, 2023
Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. But how to deliver great retail customer experiences?
SurveySensum
JULY 20, 2023
This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. To address this, we have put together a comprehensive guide that provides insights into common pain points in both digital and in-store retail experiences , providing actionable strategies to resolve them.
Lumoa
FEBRUARY 9, 2023
B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.
SurveySensum
MAY 11, 2023
Did you know that the pandemic caused a massive shift in the retail industry, with digital penetration growing from 16% to 33% in just three months? And it’s not just a temporary trend – even two years later, customers are still embracing the convenience of online shopping. What’s a good NPS score in retail?
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