SurveySensum

JANUARY 18, 2024

So, here’s a list of survey practices you need to avoid to customer survey madness and survey fatigue ! The Loaded Dice of Biased Questions Another big survey practice that ruins your survey campaign is asking double-barrelled and biased questions. “Don’t

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. It lets you create various surveys like NPS, CES, CSAT, etc., Access real-time reports and analytics for quick insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 24, 2022

And this is not enough, their CX team helps you choose the right questions for the survey for each touchpoint with the correct time to send on the customers’ preferred channels. Go beyond NPS, CSAT, and CES surveys. Closing the loop. How to close the feedback loop? Text Analytics.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

JULY 4, 2023

Spotify takes pride in offering not just great music, but also enjoyable and personalized customer service experience. They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. But are also quick to reply and resolve the issue at hand.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Spotify takes pride in offering not just great music, but also enjoyable and personalized customer service experience. They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. But are also quick to reply and resolve the issue at hand.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52