ClearAction

AUGUST 29, 2015

If your recipe for customer experience ROI does not call for 3 types of action, it will probably flop. Here's the recipe: 1) Micro Customer Experience Action. Why ROI Requires the Other 2 Action Types: (A) When one customer voices something, you can bet that they represent dozens or thousands in your customer base. (B)

Close the Loop 117

Close the Loop Customer Experience Customer Experience Management Sports 117

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop.

Retail 52

Retail Customer Experience Sports Touchpoint 52

Qualtrics

APRIL 14, 2021

It found that half of Lumen’s 300 movers increased spending with Lumen and one customer increased annual revenue by 79%. Now, the B2B CX program has been used by more than 7,000 employees at Lumen — including top executives — to better understand customer sentiment and take actions to close the loop. Johnson controls.

B2B 26

B2B Close the Loop CX B2C 26