ClearAction

APRIL 18, 2020

Resolving the instance is the norm today, driven by voice-of-the-customer technology vendors’ emphasis on closing the loop with customers who rated something poorly in a survey. Customer-Centered Growth.

Customer Experience 62

Customer Experience Net Promoter Score Innovation Close the Loop 62

Experience Investigators

APRIL 13, 2021

Customer experience leaders often talk with confidence about their Voice of the Customer (VoC) programs. They boast about how often they survey customers, collect feedback via fancy technologies, and produce reports with color-coded graphs. Customer interviews can be a key step in: Customer Journey Mapping.

Customer Journey Map 105

Customer Journey Map CX Start-ups Close the Loop 105

SurveySensum

APRIL 5, 2022

Use detailed feedback and insights to resolve bad customer experiences immediately and convert your detractors and passives to promoters. This tool lets you tag negative and positive messages, automate support, and close the loop quickly. Voice of the Customer Tools. Voice of the Customer Tools.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

PeopleMetrics

FEBRUARY 25, 2022

Define the specific experiences, touchpoints, or "moments of truth" in your customer journey that you want to learn more about and improve. Measure your performance using customer surveys. What do customers think about the current state of the experience or touchpoint? Act on feedback in real-time whenever needed.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

ClearAction

FEBRUARY 7, 2016

Growing a Customer Care Culture by Hiring Right BKM: Southwest, Nordstrom, Ritz-Carlton. Customer-Centric Culture: Engaging Employees & Customers webcast (22:03). Voice of the Customer. Customer Experience Management: Walking the Talk BKM: IBM, Toyota, Intuit, JetBlue, Enterprise.

Customer Experience 48

Customer Experience Gambling Social Media Close the Loop 48

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Customer Experience Metrics. Do the change.

Customer Experience 90

Customer Experience Net Promoter Score NPS Close the Loop 90

Lumoa

FEBRUARY 9, 2023

Customer-Centricity Customer centricity refers to customer-oriented culture in the company. The essentials include the shared targets, shared understanding, and the voice of the customer program implemented across the organization.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ClearAction

JANUARY 20, 2020

. (“give us a 10” practice makes your survey lose its validity, and; it wastes all parties’ time and money). Use customer surveys to validate the workflow metrics tied to customer advocacy. 10) Close the Loop with Your Customer Base. 20) Manage CX as a Flow.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

AUGUST 2, 2016

Customer experience transformation is the top priority of business-to-business (B2B) companies that track customer survey data. That’s according to a series of global B2B customer experience studies that I led. Account Teams in B2B Customer Experience: Help Me Help You. B2B Customer Experience: Do This, Not That.

VOC 54

VOC B2B Customer Experience Close the Loop 54

ClearAction

JANUARY 20, 2020

. (“give us a 10” practice makes your survey lose its validity, and; it wastes all parties’ time and money). Use customer surveys to validate the workflow metrics tied to customer advocacy. 10) Close the Loop with Your Customer Base. 20) Manage CX as a Flow.

CXM 90

CXM Non-Profits Close the Loop CX 90

Lumoa

MARCH 20, 2018

Find more sources on how to deal with customer churn here: " How to Reduce Customer Churn: 6 Helpful Tips to Try " by Hubspot, " 6 ways you can improve churn rate and increase revenue " by Kissmetrics, " Tips from 32 CX Pros how to reduce customer churn " by NGData.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Find more sources on how to deal with customer churn here: " How to Reduce Customer Churn: 6 Helpful Tips to Try " by Hubspot, " 6 ways you can improve churn rate and increase revenue " by Kissmetrics, " Tips from 32 CX Pros how to reduce customer churn " by NGData.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64