Close the Loop Maine Social Media Touchpoint 
Lumoa
FEBRUARY 28, 2023
They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. However, a robust Voice of the Customer program also uses things like customer conversations, social media, and website behavior as inputs. It can almost feel paralyzing.
SurveySensum
AUGUST 10, 2023
Let Your Customers Easily Access You At Every Touchpoint of the Customer Journey Your customers want a seamless experience when it comes to the mode of communication. For example, Amazon actively engages with its customers and communicates with them at various touchpoints including post-order confirmation, post-payment, and post-delivery.
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SurveySensum
OCTOBER 3, 2023
Intender (Pre-Sales) Survey The main goal of the Intender (Pre-Sales) automotive customer satisfaction survey is to systematically gather feedback and insights from potential car buyers during the pre-sales phase of their journey. Which social media platforms do you primarily use for gathering information about cars and dealerships?
Lumoa
JANUARY 19, 2023
Different types of customers will interact with your brand in various ways, they might go back and forth between different touchpoints , and that’s why mapping can be quite the challenge. What are the key touchpoints for different personas? Where do they hang out? What are their goals? How do they get in touch with us?
CX Journey
APRIL 17, 2019
You'll see that one of the biggest problems addressed in this post is closing the loop - with employees and with customers. The main issue here is not sending the surveys while the experience is still fresh in the minds of your customers. You must know by now that surveys are another touchpoint in the customer experience.
CX Journey
APRIL 17, 2019
You'll see that one of the biggest problems addressed in this post is closing the loop - with employees and with customers. The main issue here is not sending the surveys while the experience is still fresh in the minds of your customers. You must know by now that surveys are another touchpoint in the customer experience.
Lumoa
FEBRUARY 9, 2023
It involves creating customer touchpoints, analyzing customer feedback and data , and leveraging customer insights to build customer-centric products/services. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations. How a CSAT survey can look like.
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