ClearAction

DECEMBER 11, 2016

CRM, VoC, UX, FCR, NPS, DX, and so on — it’s more than alphabet soup. Close the loop internally and externally to prevent recurrence of hassles. Every one of the strings and keys must be in-sync, no exceptions. 1 They’re all parts of a whole. Establish triggers that indicate a customer’s readiness.

Net Promoter Score 73

Net Promoter Score Customer Experience Close the Loop Customer Experience Management 73

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Best features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. Both groups of technologies can be utilized to make analytics more actionable. Image by Retently.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ECXO

APRIL 2, 2023

Although there isn’t a single CX framework, most if not all will subscribe to the fundamental importance of listening and acting on customer feedback, also known as Closing the Loop.

Close the Loop 126

Close the Loop CX Net Promoter Score Sentiment Analysis 126

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Both groups of technologies can be utilized to make analytics more actionable. Image by Retently.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

PeopleMetrics

DECEMBER 5, 2017

You’re measuring NPS and CSAT , and real-time alerts are coming in. All signs point to a successful Voice of Customer (VoC) program. Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. So what does it take to build a successful closed loop feedback program?

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

ECXO

APRIL 2, 2023

Although there isn’t a single CX framework, most if not all will subscribe to the fundamental importance of listening and acting on customer feedback, also known as Closing the Loop.

Close the Loop 97

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 97

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Both groups of technologies can be utilized to make analytics more actionable. Image by Retently.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla. At the same time, NPS is often a subject of critics and misunderstanding.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Waypoint Group

AUGUST 1, 2018

then your customer feedback program ought to go well beyond just measuring Net Promoter Score (NPS) / customer sentiment and instead be oriented to capture the voice-of-customer. Just because something scores low doesn’t mean that an improvement there will drive the biggest bang-for-the-buck. R eveal the results.

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work?

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

SurveySensum

FEBRUARY 10, 2022

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. Given its significance, how do you improve your Net Promoter Score? Here are the 11 surefire strategies that can help you increase the Net Promoter Score. Know where you are.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. Given its significance, how do you improve your Net Promoter Score? Here are the 11 surefire strategies that can help you increase the Net Promoter Score. Know where you are.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Close the loop with individual or group of customers to respond to their feedback. Evaluate the impact of these improvements on your customer metrics, like NPS®, as well as your business KPI’s, like revenue, costs and churn. How Do You Build a Voice of the Customer Program?

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40