SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. Some common metrics that you can include are the CSAT score, NPS score, Customer Retention Rate, and CLV. Basically why and how customers are interacting with your brand.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. Some common metrics that you can include are the CSAT score, NPS score, Customer Retention Rate, and CLV. Basically why and how customers are interacting with your brand.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

OCTOBER 3, 2023

What websites, social media platforms, or other resources did you use to research cars and dealerships before you visited us? Social Media Influencers Have you made purchase decisions based on recommendations from social media influencers Which social media influencers do you follow before visiting the dealer?

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Lumoa

FEBRUARY 9, 2023

Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? How a CSAT survey can look like.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

JANUARY 31, 2023

Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management? Why did we choose NPS? Voice of the customer: where to start?

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? With AI, you can get answers to most of your “why” questions. Image by Retently.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? With AI, you can get answers to most of your “why” questions. Image by Retently.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

OCTOBER 26, 2022

And they are on WhatsApp, emails, chatbots on your website, in-apps, web apps, social media, and many more digital channels. . Closing the loop. Text analytics . SurveySensum is an end-to-end customer feedback platform that helps all sizes of businesses to launch NPS, CES, and CSAT surveys.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

Lumoa

FEBRUARY 20, 2018

net Promoter score® (NPS) Net Promoter System has been proudly called " the only number you need to grow ". At Lumoa, we love NPS and widely recommend it to our customers. Why did we choose NPS? It's very likely, that you have already answered NPS surveys multiple times yourself. Cross organizational silos.

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

SurveySensum

NOVEMBER 14, 2023

For example, you can employ online surveys, on-site feedback widgets, WhatsApp surveys , social media polls, email surveys, in-app surveys , and more. If you have a lot of qualitative data then consider using Text Analytics software. To implement this tip effectively, consider using various feedback collection methods.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes.

Retail 52

Retail Customer Feedback CX Social Media 52