Hodusoft

NOVEMBER 9, 2022

CRM integration: CRM serves as a valuable source of information, providing insights into customers’ behavior, trends, preferences, etc. Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Zendesk

JANUARY 26, 2023

Additional apps added in January: API Data Sync by Knots (Support) lets you retrieve data from or send data to backend systems via REST API, allowing you to sync data between Zendesk and other tools–like your ERP, CRM, webshop, and on-premise software. airfocus (Support) is a platform built for the new way of doing product management.

Compliance 52

Compliance Education Construction AI 52

Intercom, Inc.

DECEMBER 21, 2021

It’s critical to understand how the needs of these target audiences differ and how you’re going to build a product, or multiple products, actually, that satisfy the needs of the customers. And so, customer feedback, that’s the input. There is so much knowledge in the sales CRM systems. What do we know? Who’s deciding?

Engineering 118

Engineering Government B2C Start-ups 118