Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

DMG Consulting

JULY 9, 2023

Keep guidance short and to the point Base guidance on conversation context and desktop activity Customize guidance based on information about the customer and their preferences from the CRM or other systems Personalize guidance based on agent skill, proficiency, and/or tenure Let agents choose how/where the guidance is provided on their desktop Allow (..)

Sentiment Analysis 48

Sentiment Analysis Compliance Contact Center CRM 48

CommBox

OCTOBER 18, 2023

For example, a chatbot can understand when a customer needs to get a copy of an insurance policy or a warranty certificate, connect to the organization’s CRM via integration, and send the relevant policy. This process can be managed end-to-end, without involving human agents, saving valuable time.

AI 98

AI Customer Service CX E-commerce 98

Hodusoft

DECEMBER 21, 2023

Data Security and Compliance It is mandatory for banks and financial institutions to adhere to strict data security and compliance regulations, which adds an extra layer of intricacy to customer interactions. Regulatory Compliance and Risk Mitigation: The banking and financial sectors operate within strict regulatory frameworks.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Comm100

MARCH 7, 2019

Sentiment Analysis: An automated process that allows a chatbot to extract verbal cues from chats to determine the mood and feelings of a visitor and adapt responses accordingly. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 56

Machine Learning Sentiment Analysis Artificial Intelligence AI 56

Comm100

MARCH 7, 2019

Sentiment Analysis: An automated process that allows a chatbot to extract verbal cues from chats to determine the mood and feelings of a visitor and adapt responses accordingly. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 40

Machine Learning Sentiment Analysis Artificial Intelligence AI 40