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COVID19 E-commerce Opportunities Report: Statistics and Facts

MattsenKumar

Saturated e-commerce markets like the US and Germany witnessed a 52% and 30% rise in online shopping. Almost two years since the first case of COVID was recorded, the e-commerce shape has transformed. Players with a lack of vision or customer-centric practices had a tough time accommodating.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Being responsive and getting back to potential customers in a timely manner. Prospective customers like to feel like they matter. Being responsive, setting follow-up reminders, and doing what you say you are going to do increases customer acquisition and helps the center run more efficiently. Compliance missteps occur.