MattsenKumar

JUNE 3, 2021

Saturated e-commerce markets like the US and Germany witnessed a 52% and 30% rise in online shopping. Almost two years since the first case of COVID was recorded, the e-commerce shape has transformed. Players with a lack of vision or customer-centric practices had a tough time accommodating.

E-commerce 52

E-commerce Retail Non-Profits Government 52

MattsenKumar

MAY 18, 2021

Techcrunch’s report says “COVID-19 accelerated e-commerce adoption by 5 years”. The story highlights how customers in retail stores decreased by 25% in Q1, 2020, and by 75% in Q3, 2020. What the research fails to point out is “increased competition among e-commerce players”. What is E-commerce Customer Churn?

E-commerce 52

E-commerce Net Promoter Score Engineering Social Media 52

1 to 1

DECEMBER 18, 2020

And while the company was already mobile-first, it was also seeing a large behavioral shift in older customers such as Boomers placing online orders. All of a sudden, food and e-commerce has been accelerated by several years in a matter of months,” he said. COVID has forced me to regroup and refocus.”.

Innovation 32

Innovation E-commerce CX Outlook 32

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 40

Retail Customer Service E-commerce Social Media 40

MattsenKumar

JUNE 15, 2021

D2C, aka Direct to Consumers, is a business model used by companies that produce/manufacture their products and sell them directly to customers. A D2C brand invests in product innovation, design, and manufacturing. What are the benefits of D2C E-commerce? What are the Challenges of D2C E-commerce?

E-commerce 52

E-commerce Manufacturing Retail Start-ups 52

Callminer

AUGUST 1, 2017

Being responsive and getting back to potential customers in a timely manner. Prospective customers like to feel like they matter. Being responsive, setting follow-up reminders, and doing what you say you are going to do increases customer acquisition and helps the center run more efficiently. Katherine Dougherty.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334