MattsenKumar

JUNE 3, 2021

Saturated e-commerce markets like the US and Germany witnessed a 52% and 30% rise in online shopping. Almost two years since the first case of COVID was recorded, the e-commerce shape has transformed. Players with a lack of vision or customer-centric practices had a tough time accommodating.

E-commerce 52

E-commerce Retail Non-Profits Government 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. It’s pure awesomeness, right?

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. It’s pure awesomeness, right?

Retail 40

Retail Customer Service E-commerce Social Media 40

Callminer

AUGUST 1, 2017

Being responsive and getting back to potential customers in a timely manner. Prospective customers like to feel like they matter. Being responsive, setting follow-up reminders, and doing what you say you are going to do increases customer acquisition and helps the center run more efficiently. Customer service diminishes.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

MattsenKumar

JUNE 15, 2021

The practice of manufacturers selling directly to customers is gaining popularity. The advent of evangelical technology and the grand success of online selling has enabled brands to go solo. D2C, aka Direct to Consumers, is a business model used by companies that produce/manufacture their products and sell them directly to customers.

E-commerce 52

E-commerce Manufacturing Retail Start-ups 52

Intercom, Inc.

JULY 9, 2020

And I’m a writer of a newsletter called Tech Bound, in which I hone in on marketing strategies and customer acquisition. Kevin: So I think a great example would be, or the classic e-commerce example is Amazon, but I think there’s also a merit in looking at companies like Spotify, Netflix, and how they scale their catalog.

Engineering 199

Engineering Start-ups E-commerce B2C 199

Intercom, Inc.

MARCH 22, 2018

I joined as a junior product manager and focused on their local marketplaces and e-commerce businesses. They also crawled the web and used technology, but they actually built a 300-person team in the Philippines to help structure a lot of data and invite these service providers to join their network. now Homeadvisor).

Start-ups 189

Start-ups Engineering B2C B2B 189