Lightico

JULY 26, 2023

The digitization of the financial services sector has generated vast amounts of unstructured data in the form of documents, either PDF or images, and volumes of data that can hold valuable insights for businesses, and help make better decisions. However, extracting meaningful information from this data has been a challenge.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

Lightico

APRIL 4, 2024

Compliance Champion – Ensuring Regulatory Peace of Mind The auto loan industry is subject to stringent regulations; especially enforced and investigated by the CFPB. IDP ensures seamless compliance by guaranteeing the collection of all mandatory borrower information, and that dealerships and lenders have satisfied any regulations.

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. We’ve seen and learned from our customers that this can be a leading factor to prolonged processing times and heightened susceptibility to human error, often resulting in lost deals or worst, compliance issues and possible fines.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Lightico

SEPTEMBER 11, 2023

This divide, characterized by hundreds of non-digitized and non-user-friendly complex digital processes, poses various challenges for captive auto lenders, including friction in customer interactions, compliance risks, and delays in servicing customers and funding loads.

Finance 52

Finance Compliance Unstructured Data Manufacturing 52

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. At a minimum, the interaction analytics solution should recognize, extract, and score customer sentiment as positive, neutral, or negative.

Unstructured Data 100

Unstructured Data Machine Learning Contact Center AI 100

CommBox

JANUARY 18, 2024

To check if you are focusing on the right ones, determine if automating these use cases will impact the bottom line in the following ways: Support more volume Improve service level & customer experience Initiate a new service Increase cost savings The answer is often hidden in cost structures, budgets or roadmaps.

AI 98

AI Unstructured Data Engineering CRM 98

InteractionMetrics

OCTOBER 16, 2023

And you’ve been tapped to lead a customer experience team. Do you need a lengthy class or book on customer experience principles? Short is sweet, and this brief article gives you a primer on the critical customer experience principles you need for high-impact, laser-focused success.

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52