Compliance, Customer Feedback, Structured Data and Text Analytics

A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. There’s an avalanche of text data out there. Is the feedback positive, negative, or neutral?

Sentiment Analysis

Sentiment Analysis Text Analytics Machine Learning ML

11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

MARCH 3, 2022

You may find it easy to collect data manually from a hundred customers. But what about collecting data from the customer feedback is in thousands? Managing that data can be a real hassle. There is no point in capturing customer feedback if you are not going to take any action on it. .

Voice of the Customer

Voice of the Customer Sentiment Analysis VOC Close the Loop

Tech Customer Success

A Guide to Choosing the Right Text Analysis Software for Your Business

11 best Voice of the Customer tools to listen to your customers effectively

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