MattsenKumar

JUNE 9, 2021

The e-commerce industry is incessantly evolving; today, players are improving and customizing their businesses to meet customers where they are. E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. Explained: Customer Service in E-commerce.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

MattsenKumar

JUNE 3, 2021

Saturated e-commerce markets like the US and Germany witnessed a 52% and 30% rise in online shopping. Almost two years since the first case of COVID was recorded, the e-commerce shape has transformed. However, the COVID pandemic tested the preparedness of all e-commerce companies and rewarded many with multi-fold growth.

E-commerce 52

E-commerce Retail Non-Profits Government 52

MattsenKumar

JUNE 18, 2021

All organizations building omnichannel customer service expertise have recognized that different customers will use other channels to browse, engage and seek support. Omnichannel customer service is no more a privilege; it is a sheer necessity to delight and retain customers. Current State of Customer Service. Increasing return rate.

Omnichannel 52

Omnichannel E-commerce Customer Service Social Media 52

MattsenKumar

JUNE 6, 2021

Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. Omnichannel Expertise . E-commerce platforms have launched mobile applications, and it has made it easier for everyone involved to keep a tab on the queries raised.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

MattsenKumar

JUNE 11, 2021

For evolving industries like e-commerce, a budding start-up measuring its performance against Amazon’s customer service does not make sense. Bring in a CRM Based Ticketing System: over 63% of organizations have agreed to increase their CX innovation investing by 50%. Help organization bank upon omnichannel capabilities.

Customer Service 52

Customer Service Contact Center E-commerce Net Promoter Score 52

Callminer

AUGUST 1, 2017

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. Compliance missteps occur. At the age of 25, Jack Barmby is the innovative founder and CEO of Gnatta , a market leading customer technology platform. Make sure your employees believe in your core values. Lastly, make it fun! Kolin Porter. HigherEdGrowth.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

CommBox

AUGUST 9, 2021

Online shopping is growing exponentially – retail e-commerce sales worldwide skyrocketed from $1,336 trillion in 2014 to $4,280 in 2020 and are estimated to reach $6,388 trillion in 2024. . In-store shopping is becoming less necessary for buyers, due to the growing popularity of e-commerce. – from 1.32

Retail 52

Retail E-commerce Omnichannel Artificial Intelligence 52