MattsenKumar

JUNE 9, 2021

E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. When these prodigal technologies and methodologies are leveraged for customer service, the entire game changes for the better. 84% of customers never coming back after just one bad experience.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

Comm100

APRIL 26, 2022

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major industries in 6 countries, government is the bottom-performing industry in each country. There are many reasons for this, some of which excuse government underperformance.

Government 96

Government CX Omnichannel Social Media 96

CommBox

AUGUST 10, 2021

According to ACSI 2020 report, citizen satisfaction with American federal government services plunges to a five-year low in the United States. . In 2018, McKinsey launched a customer-experience benchmarking survey of more than 20,000 citizens across 140 government services in 7 countries. Growing Demand for Digital Customer Service.

Government 52

Government Omnichannel Customer Service Compliance 52

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. By introducing omnichannel customer service , organizations can effectively serve customers across all the channels they expect, in the manner that they now demand. To begin, let’s look at what omnichannel customer service is and how it works. CHAPTER 4. Table of Contents.

Omnichannel 90

Omnichannel Customer Service Social Media Healthcare 90

MattsenKumar

JUNE 3, 2021

While all existing e-commerce players had a great time collaborating with local governments, delivering essentials, and building pandemic proof systems, some of them suffered. The local government imposed a lockdown and controlled the spread. This becomes a status quo, and governments from around the world started following it.

E-commerce 52

E-commerce Retail Non-Profits Government 52

Hodusoft

JANUARY 18, 2023

One solution that’s gaining popularity is the use of call center technology, which allows doctors and other healthcare professionals to connect with patients and each other remotely. A key benefit of CloudTalk for healthcare providers is its HIPAA compliance, which guarantees patient confidentiality.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

Comm100

SEPTEMBER 6, 2022

With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever. With this in mind, many organizations are switching from Zendesk to Comm100 and its omnichannel customer engagement platform. Comm100 customers pay less for more.

Social Media 52

Social Media Omnichannel Compliance AI 52

Comm100

JANUARY 5, 2021

On top of this, some industries require compliance with specific security measures to protect their customers’ data. They also have to worry about hefty fines and penalties issued by supervisory entities and government agencies that enforce responsible management of customer data. Live chat security compliance: What to look for.

Compliance 52

Compliance Pharmaceutical Healthcare Government 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132