Help Scout

JULY 15, 2021

By extension, those working in education support have the same responsibility, and failure to meet that responsibility could result in fines and possible legal action. Staying in compliance with those laws can be difficult. For example, being able to redact or remove information is a common feature needed for privacy compliance.

Education 113

Education Customer Service Legal Compliance 113

Callminer

SEPTEMBER 5, 2017

Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. Your customer does not care what you get on your internal scorecard. Lindsey Havens. Focus on the game, not the score… ”. Deborah Sweeney.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Thirdly, there may be legal requirement. The latter includes agents’ self-analysis scorecards. Investing in the right call center monitoring software is imperative for today’s call centers.

Contact Center 210

Contact Center CRM Technology Technology 210