Help Scout

JULY 15, 2021

In this article, we cover four major pain points of delivering customer service in the education industry along with some tips on how to address them. By extension, those working in education support have the same responsibility, and failure to meet that responsibility could result in fines and possible legal action.

Education 113

Education Customer Service Legal Compliance 113

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. Call centers must keep in mind…”. Craig Borowski.

Contact Center 210

Contact Center CRM Technology Technology 210

Callminer

SEPTEMBER 5, 2017

Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. Jack is also Founder & CEO of FM Outsource, an award-winning digital customer service outsourcing solution. Lindsey Havens.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140