SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. What is NPS in banking and other financial institutions When should you launch your NPS surveys in banks? How to use NPS in banking and financial services?

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 2, 2023

Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. In addition, its dashboard is easy to navigate and visualizes all your CSAT, CES, and NPS data. Key Features Its Experience Intelligence (EI) platform uses AI and ML to analyze customer feedback from various sources.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Intercom

DECEMBER 14, 2023

That’s not how ML works. You also need visibility into any security or compliance regulatory things your business or tool needs to abide by. I think a lot of it has to do with organizational change and changing the mindset so you can embrace this new bit of technology that’s going to transform the customer experience.

AI 98

AI Start-ups Legal Technology 98

Intercom, Inc.

MARCH 29, 2022

Now, I can’t cover everything that we define as next-generation in Intercom, but things like dense UI, designing for power users, fast action switching, dark mode, no-code, usage of AI/ML, designing for multiplayer experiences, this is all what your products will look like in the future if they don’t already today.

Start-ups 118

Start-ups Innovation Sales NPS 118