Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Lumoa

APRIL 28, 2024

Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Most common integrations are similar to Medallia and Qualtrics such as CRM systems, social media or review platforms. All three platforms are suitable for enterprises with large data sources.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

DMG Consulting

DECEMBER 7, 2021

Interaction analytics can be used to identify at-risk customers before they are angry enough to threaten to close their accounts, and these solutions can help determine the most effective methods and channels for interacting with customers and prospects.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

SugarCRM

OCTOBER 17, 2023

Legal and Compliance Risks : Rushed marketing campaigns may overlook legal and compliance requirements, exposing the company to legal liabilities and fines. Predictive analytics models can be used to analyze data patterns and user feedback. Elevate Existing Content For marketers, old content is a goldmine.

AI 26

AI Predictive Analytics Legal Social Media 26

ECXO

JULY 26, 2023

By collecting and analysing data from various touchpoints, such as website visits, mobile app usage, social media interactions, and customer service interactions, companies can ensure consistent and personalised experiences across channels. The more complete the customer view – the more accurate the predictions.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Hodusoft

FEBRUARY 29, 2024

Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Ensuring data privacy and compliance with regulations is paramount. Customers today communicate through various channels, such as phone, email, chat, and social media.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance Technology 52

Logicalware

JULY 26, 2023

The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52