Customer Bliss

AUGUST 13, 2015

Leaders who ground the work of the journey map to customer asset growth are most successful because the two connect in storytelling. And it continues with Competency 2: ‘ Now we will traverse across the journey stages to diagnose where we helped or hindered growth.’. optimize investments.

CX 74

CX 74

Customer Bliss

SEPTEMBER 12, 2019

Earlier this year, Forrester released its report, The US Customer Experience Index, 2019. Forrester Chief Research Officer Carrie Johnson said , of these findings, “How an experience makes customers feel has a bigger influence on their brand loyalty than any other factor.”

Engineering 54

Engineering Innovation Customer Feedback CX 54

Customer Bliss

AUGUST 28, 2018

“With the journey map, I now have a powerful tool that helps visualize the visitor experience,” said Samir Bitar , Museum Director of the National Veteran’s Memorial and Museum, when I interviewed him in one of my most popular podcasts, How the Smithsonian Built Their Journey Map. Is it used to understand your customers?

Customer Journey Map 63

Customer Journey Map Scorecard Start-ups CX 63

Customer Bliss

JUNE 6, 2018

As “customer experience” has become a hot topic and nearly every industry has embraced it as a priority for their business, it is important that it also become united across your organization. Develop your customer experience strategy. And that means building a one-company approach to business strategies.

Engineering 77

Engineering Business Growth Customer Experience Customer Feedback 77

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. Using Behavioural Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses by Nancy Harhut. The books are not in order of preference; all are very good. Here is the link.

CX 52

CX Social Media Sports Customer Service 52

Customer Bliss

SEPTEMBER 14, 2017

I’m up to Episode 68 on my customer experience podcast , and while I’ve shared lessons from my guests in the past , I haven’t done it recently. I decided to go back to around Episode No. 50 and see what items I could pull together that may be of value to you or your career. Growing Your Customer Base.

Non-Profits 61

Non-Profits Start-ups Customer Acquisition Government 61