Intercom

APRIL 20, 2023

The reasoning is pretty straightforward: If you invest in the customer experience, it’ll improve. Say you’re the Head of Customer Experience. The customer experience is important; everybody knows it. That’s what sets “Change Makers” apart, as customer experience expert Jim Tincher calls them.

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

Customer Bliss

NOVEMBER 15, 2016

Her background is interesting as she is professionally an engineer, but found her way to the customer care space. She stayed within customer experience and remained focused there. The requirement was to unite multiple operating models into a single, understandable experience for the customers. Storytelling.

Social Media 0

Social Media Engineering Gaming Customer Service 0

1 to 1

JUNE 23, 2014

By the time I landed my second job at a newspaper journalist in Connecticut, the Internet had advanced to the point where the publisher thought it was important enough to order a single AOL account for all the reporters to share, accessible from a single desktop computer. 1to1Media.com/weblog.

Customer Loyalty 42

Customer Loyalty Customer Service Customer Experience 42