Construction, Contact Center and Double-Barreled Question

Here Are the 5 Standards of Excellent Customer Listening

InteractionMetrics

MAY 28, 2019

Remove leading statements, skewed scales, double-barreled questions, and other subjective constructs. For example, if you have contact centers, instead of surveying customers about their interactions, apply statistically-valid analysis to your calls, emails, and chats. Eliminate bias. Test for replicability.

Mystery Shopping

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits

From a Data Die-Hard: How to Write Good Survey Questions

InteractionMetrics

APRIL 13, 2024

Scour your survey to ensure that it doesn’t include any leading constructs. Nix double-barreled questions. These questions ask about two separate issues in one question. A survey is a flop if it assumes your customers already feel a certain way about your company or products.

Double-Barreled Question

Double-Barreled Question Customer Survey Construction Start-ups

Tech Customer Success

Here Are the 5 Standards of Excellent Customer Listening

From a Data Die-Hard: How to Write Good Survey Questions

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