Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” In this blog post, we have discussed how specialized e-commerce contact center software can enhance e-commerce sales. Let’s discuss some of those: 1.

E-commerce 52

E-commerce Contact Center Sales Retail 52

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

VOZIQ

MARCH 11, 2024

on customer profitability, 6.5X on customer retention, and 9X on customer loyalty. These customer microsegments form the basis of personalized, large-scale actions. to customize the conversation and foster better engagement. As indicated above, the difference between leaders and laggards is a whopping 18.8X

Contact Center 40

Contact Center ML Predictive Analytics AI 40

Ameyo Callversations

MAY 4, 2022

Since the data flow in real-time, you can also avoid delays in contact center operations by keeping the workforce updated. Unlimited scalability: Since the cloud communication system works via an ever-connected internet system, it helps you reduce the hardware downtimes, which is so familiar with physical contact centers.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

VOZIQ

APRIL 11, 2023

Existing customers contribute about 80% of a company’s revenue. In simple terms, retaining more customers is the key to unlocking phenomenal revenue growth. Here are three ways to ensure customer loyalty by focusing on the customer lifecycle. This blog is originally appeared on customer think.

Customer Retention 40

Customer Retention Sentiment Analysis ML Contact Center 40

VOZIQ

APRIL 11, 2023

Existing customers contribute about 80% of a company’s revenue. In simple terms, retaining more customers is the key to unlocking phenomenal revenue growth. Here are three ways to ensure customer loyalty by focusing on the customer lifecycle. This blog is originally appeared on customer think.

Customer Retention 52

Customer Retention Sentiment Analysis ML Contact Center 52

VOZIQ

NOVEMBER 14, 2023

In the dynamic landscape of modern subscription business, customer-centric leaders face the imperative of not only retaining customers but also driving sustainable growth. They’re often faced with questions such as: How do we unveil and address churn drivers to improve customer loyalty and lifetime value?

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40