Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. trillion of business value, and customer experience will become the center of this hike.

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Contact Center AI Artificial Intelligence Customer Experience 96

DMG Consulting

JANUARY 7, 2022

IVAs: Using AI to Serve Customers and Contact Centers. They can also provide contact centers with context-aware guided support and relevant information for each individual customer interaction, for agent-assisted or escalated self-service interactions. to determine the most appropriate action to take.

Contact Center 48

Contact Center AI Artificial Intelligence Machine Learning 48

DMG Consulting

JUNE 8, 2021

These increasingly sophisticated analytics solutions have evolved from basic keyword search applications that helped companies understand call reasons to advanced business intelligence (BI) offerings that provide insights and an appreciation of customer sentiment. Product Innovation. Broader Use Cases for IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

DMG Consulting

OCTOBER 13, 2020

While COVID-19 has been a harsh wake-up call for the world and has emphasized the need for companies to enhance existing self-service solutions, adoption of IVA applications has been picking up momentum since the middle of 2019, due to the growing importance of the customer experience (CX). Learn more at www.dmgconsult.com.

ML 87

ML Machine Learning Artificial Intelligence AI 87

Lumoa

JUNE 23, 2021

While the proliferation of handheld devices has a lot to do with the inflated expectations of customers, it is also natural. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

DMG Consulting

NOVEMBER 1, 2022

It’s Time for Knowledge Management. Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office. Knowledge management solutions are an always-on source of help for agents when they need it and can’t turn to a colleague. But no more.

ML 48

ML Artificial Intelligence Outlook Contact Center 48