Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. Promotion, etc.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Fonolo

FEBRUARY 20, 2019

Whether a crisis is caused by a technical glitch, a disgruntled customer gone viral, or a data breach, there are several ways your call center can effectively manage these events. Incorporate Social Listening. Social listening is a brilliant tool to have as a customer service executive in the midst a brand crisis.

Social Media 89

Social Media Contact Center Social Listening Artificial Intelligence 89

Fonolo

OCTOBER 10, 2019

Power , 67% of online users are leveraging social media to get in touch with companies for support. There is no question that ignoring them is a major customer service faux-pas. If your team is going to engage with customers on social media, there are a few best practices to keep in mind before you get started. .

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Fonolo

OCTOBER 10, 2018

The ability for customers to tout their distinct opinions with far-reaching audiences is a new phenomenon that has shifted the way brands must think and operate. Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age. The moral of the story?

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

CSAT.AI

MARCH 27, 2023

Asking customers directly about their experience and expectations can help managers and teams gain insight into what they need from a product or service. Social listening and behavioral analysis are helpful too. Requiring customers to open an account after they’ve filled their cart? Take abandoned shopping carts.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Fonolo

APRIL 11, 2023

PRWeb reports that 32% of customers are not willing to wait on hold at all. And 69% of customers say they’ve abandoned a brand after a single bad customer service experience. In this blog, we’ll explore the best practices for call center queue management. These numbers are alarming.

Contact Center 81

Contact Center Social Media Social Listening Customer Satisfaction 81

Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83