Execs In The Know

FEBRUARY 29, 2024

And if customer experience (CX) transformation is your odyssey, it would serve you well to remember that the journey, if not carefully navigated, can be fraught with tunnel-visioned Cyclops, time-eating Lotus Eaters, and the seductive Siren calls of newly hyped technologies. That’s where human-centered design comes in. Of course not.

CX Transformation 99

CX Transformation CX VOE AI 99

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

JULY 1, 2021

1 — Invest in Essential Technologies. Technology is what makes the modern contact center go vroom, but what about when the contact center is no longer centralized nor office-based? This is where technology can level-set conditions and build parity into every customer experience.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Confirmit

FEBRUARY 25, 2019

If you’re doing something with new technologies, or are using interesting new approaches, consider our Innovation category. Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. It’s where the cool kids hang out. Finally, use numbers.

VOE 40

VOE Voice of the Employee B2B Voice of the Customer 40

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132