Contact Center Legal ML Voice of the Customer 
DMG Consulting
JUNE 8, 2021
These increasingly sophisticated analytics solutions have evolved from basic keyword search applications that helped companies understand call reasons to advanced business intelligence (BI) offerings that provide insights and an appreciation of customer sentiment. Product Innovation. Broader Use Cases for IA.
Intercom, Inc.
MARCH 29, 2022
The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. It joins together phone contact centers and modern messaging. We hope Switch will make long call center phone queues a thing of the past. Paul Adams: Cool.
Expert insights. Personalized for you.
107 
Let's personalize your content