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Current Status of Speech (and Text) Analytics

DMG Consulting

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more.

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. I mean, our engineers, our product team, everybody wants to know what our customers are saying. Atlassian is a much larger organization, it’s a bigger ship.

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