Speech Analytics and AI Is a Winning Combination
DMG Consulting
FEBRUARY 25, 2019
The future of this process is analytics-enabled QM (AQM). Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). Email This field is for validation purposes and should be left unchanged. VoC Unfiltered.
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