Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

DMG Consulting

JANUARY 24, 2023

These applications have great potential to dramatically improve the performance of contact center agents and other front-line employees (see figure 1). Omnichannel recording to capture audio, screens, and text-based interactions and/or integrate with a variety of call recording platforms.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

Beyond Philosophy

MAY 12, 2022

It Starts with Customer Science. Customer Science is where customer strategy is headed. The voice of the customer in the new world of Customer Science is going to become vital to your customer strategy. When you layer in the experience and voice of the customer data, you drive understanding.

Contact Center 78

Contact Center AI Sentiment Analysis Text Analytics 78

DMG Consulting

FEBRUARY 25, 2019

The future of this process is analytics-enabled QM (AQM). Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). Customer Journey Analytics: Speech Is Along for the Ride.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48