Contact Center Text Analytics Voice of the Customer Voice of the Employee 
DMG Consulting
DECEMBER 7, 2021
Question: Should speech and text analytics be used outside the contact center? Answer: Speech and text analytics, known jointly as interaction analytics (IA), can and should be perceived, managed and applied in a way to benefit the entire enterprise and its customers.
Confirmit
MARCH 31, 2019
Employee Pulse. FastTrack for Contact Center. Analytics, Reporting, and Dashboards. Genius Text Analytics. Genius Social Analytics. Genius Social Analytics. Voice of the Customer Voice of the Employee Market Research Factsheets. Ad-hoc Research. Survey Designer.
Callminer
JULY 15, 2019
We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Thursday, July 25th Customer Experience. Tuesday, July 23rd Agent Performance and Contact Center Efficiency.
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