SurveySensum

JULY 10, 2023

Conducting personalized marketing and loyalty programs to elevate the customer experience. Sending personalized recommendations by analyzing customer behavior. Utilizing CRM software for personalized interactions to get a holistic view of each customer’s journey.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

PeopleMetrics

NOVEMBER 1, 2022

What do customers expect from banks? Customers enjoy sharing their opinions about a variety of topics these days, banking included. Negative word of mouth can harm a bank’s net promoter score and lead to reductions in customer acquisition as well as retention issues, due to losing the customers making the initial complaints.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

SurveySensum

JULY 10, 2023

Conducting personalized marketing and loyalty programs to elevate the customer experience. Sending personalized recommendations by analyzing customer behavior. Utilizing CRM software for personalized interactions to get a holistic view of each customer’s journey.

Retail 40

Retail Customer Service E-commerce Social Media 40

Zendesk

NOVEMBER 1, 2021

For example, the customer success team at a sales CRM company helps clients become knowledgeable experts who can then use the software to automate their sales process. The CS team provides onboarding resources—such as videos, knowledge base articles, and blogs—so their customers can make the most of the CRM.

Customer Experience 98

Customer Experience Net Promoter Score Touchpoint CRM 98

SixteenVentures

DECEMBER 31, 2019

Customer Success At Your Expense Hurts Everyone. The Role of Customer Success in… Customer Development. Customer Acquisition. Customer and User Onboarding. Customer Feedback Loop. Customer Advocacy. Customer Intelligence. Customer Expansion. Customer Acquisition.

Start-ups 136

Start-ups Sales NPS Non-Profits 136