SugarCRM

SEPTEMBER 30, 2022

The relationships you have with them are the sum of every interaction and purchase across their entire “lifetime” as your customer. Understanding a prospect’s potential longevity as a customer is an essential metric in helping you sell smarter and retain longer. What is Customer Lifetime Value (CLV)? Calculating Your CLV.

CRM 26

CRM Touchpoint Net Promoter Score Customer Acquisition 26

SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. – Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. – Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Qualtrics

APRIL 22, 2019

D&B’s insights team set out to do 3 things to support customer acquisition and retention: Create a customer feedback lifecycle. Enable a 360 view of prospects and customers. And with one view of all data, the company was able to map data to each touchpoint along customer journeys, per user persona.

Sales 34

Sales Customer Experience Predictive Analytics Customer Acquisition 34

SugarCRM

NOVEMBER 19, 2019

It can be used on its own and integrated with Sugar or other CRMs. Does your team juggle different marketing platforms to identify customer touchpoints and leverage each one of them? However, you can streamline all your interactions with the customers on social media via Sugar Market. Create Custom Surveys – Fast.

Social Media 20

Social Media CRM Touchpoint Actionable Insights 20