CRM Customer Relationship Gaming Net Promoter Score 
Zonka Feedback
JUNE 1, 2023
Combine Net Promoter Score (NPS) with the powerful CRM capabilities of Pipedrive to nurture stronger customer relationships, make data-driven decisions, and boost customer loyalty. In today's competitive landscape, having the right tools to measure and improve customer loyalty is essential.
Beyond Philosophy
JANUARY 27, 2022
I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). It was the CRM wave that receded in the early 2000s to make way for CX in the first place. . But then, that CRM wave receded, and CX’s wave came in. .
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Lumoa
FEBRUARY 14, 2024
From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.
SurveySensum
SEPTEMBER 6, 2023
Brand advocacy is when your most satisfied and loyal customers not only love your product or service but also actively promote it to others. Having these advocates by your side can be the game-changer your brand needs. When customers feel you understand their needs and preferences, they are more likely to return.
Zendesk
MAY 19, 2022
Net Promoter Score® (NPS). NPS is a metric used to assess customer loyalty. It’s measured via a survey that asks customers how likely they are to recommend the business or product to someone they know. Customer relationship management (CRM) systems. Cloud-based CRM. CRM analytics.
ClearAction
DECEMBER 31, 2017
Ask 10 companies what their customer experience strategy is and you’ll likely get 10 very different combinations of alphabet soup*: CJM, CRM, VoC, UX, FCR, NPS, AI, self-service, digital marketing, word-of-mouth, customer success, retention programs, loyalty programs, and so forth.
SurveySensum
JUNE 19, 2023
And not only that, they’ll go on and spread the good word about your business, bringing in new customers and contributing to some serious growth. So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. Trust me, these tips are game-changers.
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