Totango

NOVEMBER 25, 2020

What Goes Into a Real-Time Customer 360 View? Customer 360 creates a holistic view of client health by pulling from a variety of data sources. This allows for a deeper understanding of who your customers are and informs both when and how they can best be engaged. Why CRM Data Visualization is Not Enough.

Net Promoter Score 108

Net Promoter Score NPS CRM Scorecard 108

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

Zendesk

MAY 12, 2021

It’s up to every department to provide consistently great experiences that get customers in the door and keep them coming back. When it comes to minimizing poor experiences and increasing retention , customer retention software can come in handy. You can also proactively jump in to woo customers with exceptional service experiences.

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

ClearAction

APRIL 3, 2015

What is happening with employees is what will be reflected to customers: use #VoE as window to CX realities. If employee engagement is high and customer satisfaction is low, then you know you’ve got troubles. Improve Customer Experience by Eliminating Customer-Focus Boundaries. —@clearaction.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Zendesk

MARCH 19, 2021

In our Customer Experience Trends Report 2020 , we uncovered a startling statistic: about 50 percent of respondents said they’d switch to a competing brand after just one bad customer experience. Fifty-percent customer churn is a death sentence for almost any business—which means it’s time to prioritize customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

Intercom

AUGUST 12, 2021

And so I called up Brian Peterson, and I was like, “Hey, we’ve got this amazing technology that can help us understand conversations in real-time. We have these conversations and people take bad notes, and we’re imperfect in the information that we push to a CRM or we put into a ticketing platform. Where AI comes in.

Start-ups 111

Start-ups AI Omnichannel Sales 111

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Prior to The Energists, Jonathan was VP Marketing & Technology at Schlumberger. Levi Olmstead.

Customer Service 207

Customer Service Start-ups Education Gaming 207