CommBox

JANUARY 18, 2024

Here’s what I have learned as a past CPO and current CEO of one of the leading AI-based customer service and engagement solutions in our market to be the foolproof step-by-step journey your business needs to take in order to effectively and easily implement AI. How-to-get-started-with-AI-in-5-simple-steps.by-Dvir-Hoffman-CEO-at-CommBox

AI 98

AI Unstructured Data Engineering CRM 98

SugarCRM

OCTOBER 24, 2023

In today’s business landscape, it’s hard to find an organization that operates without CRM tools, even in its primitive forms. However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception.

CRM 26

CRM AI Invoicing Predictive Analytics 26

SugarCRM

OCTOBER 15, 2019

CRM systems can leverage the Internet of Things (IoT; a system of interrelated computing devices, mechanical and digital machines that have the ability to transfer data over a network with no human interaction) to enhance end-to-end processes by connecting products, devices and equipment. Optimized Customer Experiences.

Manufacturing 33

Manufacturing CRM Unstructured Data Predictive Analytics 33

SurveySensum

JULY 12, 2019

As per a report by Dimensional Research, 52% of customers continued to use more products or services from a company after having a positive customer experience, and 51% recommended the company to others. A research by Gartner claimed 80% of your future revenue comes from 20% of current customers.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

SugarCRM

APRIL 26, 2021

But Sugar’s tools go one step further, analyzing and interpreting the data that’s available to you and making predictions about it so you can decide your company’s next course of action. Well, consider that ( according to Dun & Bradstreet ) 91% of CRM data is incomplete and 70% is irrelevant after a year.

Unstructured Data 59

Unstructured Data CRM Finance Artificial Intelligence 59

CSAT.AI

SEPTEMBER 25, 2017

If you don’t have relational data or someone to analyze it, you’re not alone. But, you’ll need to get there to remain competitive in today’s customer service era. We’ll also discuss what you’ll need to implement to ensure that you have the right data in the future to begin analyzing customer sentiment or predict customer churn.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Zendesk

DECEMBER 7, 2021

Use AI to identify common customer questions and problems so you can generate solutions and improve retention. You use an AI-powered feature of your CRM to track customer issues, and you start to notice many customers are having a hard time integrating the tool with Google Calendar.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97