CRM, Customer Survey, Healthcare and Predictive Analytics

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. Another way to implement a data-driven approach is by conducting customer surveys and collecting feedback.

Contact Center

Contact Center Predictive Analytics Artificial Intelligence CRM

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

SurveySensum

OCTOBER 17, 2023

So, here are the important features that you should look for while choosing the right customer feedback tool for your NBFC. Choose a tool that is user-friendly for both your team and your customers. Consider whether the tool can integrate with your existing systems , such as CRM. It offers real-time reporting of survey feedback.

Customer Feedback

Customer Feedback NPS Actionable Insights Sentiment Analysis

Tech Customer Success

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

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