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Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden Media

APRIL 11, 2023

Another way to implement a data-driven approach is by conducting customer surveys and collecting feedback. This can involve sending post-interaction surveys or conducting focus groups to gain insights into customer needs and preferences.

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Contact Center Predictive Analytics Artificial Intelligence CRM 62
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Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. No more manual coding!

Customer Feedback 52
Customer Feedback NPS Actionable Insights Sentiment Analysis 52
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