AI, Customer Survey, Healthcare and Predictive Analytics

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden Media

APRIL 11, 2023

One example of technology that can be leveraged in the contact center is artificial intelligence (AI). AI tools can guide agents through interactions with phrases for de-escalating and overcoming objections, answer frequently asked questions, and automate after-call work (ACW). I really like Balto AI’s Real-Time Guidance.

Contact Center

Contact Center Predictive Analytics Artificial Intelligence CRM

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. It specializes in customer experience management.

Customer Feedback

Customer Feedback NPS Actionable Insights Sentiment Analysis

Tech Customer Success

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

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